LIPH Program Manager

Rockford Housing Authority - Rockford, IL

Full-time - Mid Level

Rockford, IL

Executive, Legislative, and Other General Government Support

About the position

The LIPH Program Manager is responsible for the overall supervision of LIPH Property Managers and Assistants, leasing of all units, and the delivery of management services to residents. The incumbent is responsible for the direct supervision of all site managers, assistants, and outside vendors (as appropriate) as well as other duties which will assist the Chief Executive Officer or designee.

Responsibilities

• Periodically reviews RHA policies and documents on leasing and occupancy with the Physical Assets & Quality Assurance Manager for conformity with HUD guidelines and established standards.
• Reviews site management staff's responsiveness to and resolution of resident complaints or concerns.
• Reviews budgetary estimates submitted by property management and develops coordinated budgets for each property.
• Initiates short-term and long-term goals and objectives for each site and management staff to accomplish providing decent, safe and sanitary housing for residents.
• Reviews, evaluates and directs the overall performance of property management employees.
• Conducts performance evaluations and takes or recommends disciplinary action when appropriate.
• Participates in interviewing and selection of property management staff.
• Ensures fair and consistent application and administration of RHA personnel policies at each LIPH property.
• May be required to fill in for property managers during absences or vacations.
• At the CEO or designee's discretion may be required to obtain and/or provide information to other departments, resident groups, and outside organizations.
• May train department staff including but not limited to: property managers, assistant managers, administrative clerks.
• Directs acceptance and processing of tenant applications assuring process conforms with established policies adopted by RHA and approved by HUD.
• Completion of reports and review regarding the LIPH Program as designated.

Requirements

• Bachelor's Degree in public administration, business administration or closely related field (preferred) and four years progressively responsible experience in housing management.
• Associate degree in business, public administration, or closely related field (preferred) with a minimum of five (5) years of work experience in property management holding supervisory responsibilities.
• High school diploma or equivalent and seven (7) years of work experience in property management, holding supervisory responsibilities with at least four (4) years of experience in assisted or public housing.
• Ability to work with a personal computer in a Windows environment, with the ability to utilize various applications such as Microsoft Office as well as HUD related software.
• Ability to utilize tenant management software to prepare reports for consistency with the finance department.
• Ability to grasp reporting techniques including but not limited to statistical sampling, dashboard reporting.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Working knowledge of housing authority policies and procedures regarding housing management.
• Knowledge of federal, state and local government regulations pertaining to the department.
• Ability to maintain effective work relations with other employees, other departments, outside contractors, housing authority tenants, and federal, state and local government representatives.
• Skilled in preparation of budgets and reports.
• Proficient at training and directing others in the specifics of housing management.
• Educated in management or administrative principles and practices.
• Ability to communicate clearly and effectively both orally and in writing using business English, spelling, grammar and punctuation.
• Ability to perform numerical calculations and to verify information from complex data.
• Ability to define and resolve problems, collect data, establish facts and draw valid conclusions.
• Ability to work outdoors in all types of weather, including inclement weather.
• Possess a valid driver's license, be insurable by RHA and able to utilize personal transportation as needed to perform duties.