Litigation Support Supervisor

Full-time - Manager

Billings, MT

About the position

This is an onsite position in Billings Montana. The Litigation Support supervisor is responsible for coaching and motivating Litigation support specialists as they support our clients and litigation team. The Litigation Support Supervisor will hire employees and assist in the training processes, ensuring that every support specialist is well prepared for their daily work. They will continue to guide our support specialists after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. To succeed as a litigation support supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support our clients and attorneys. You should be supportive, have excellent communication and be attentive.

Responsibilities

• Provide direct supervision for the Litigation Team
• Hiring, training, and preparing support specialists to respond to client questions, file legal documents, retrieve medical records, prepare medical records, and other duties related to the litigation support specialist role.
• Ensuring support specialists understand and comply with all center objectives, performance standards, and policies.
• Assisting the Litigation Support team with any questions regarding processes, procedures, best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring, evaluating and documenting staff performance, providing learning or coaching opportunities, and taking corrective action if necessary.
• Working with other supervisors and management team members to assist support specialists and maximize client satisfaction.

Requirements

• You must be at least 18 years of age or older
• Have excellent verbal and written communication skills
• Have superior interpersonal and customer service skills
• Have comprehensive technical skills
• Have a high attention to detail
• Have the ability to operate effectively in a fast-paced environment with evolving requirements and priorities
• Have at least 1-5 years of supervisory experience
• Have 2-5 years of legal experience preferred
• All offers are contingent on successfully passing a background check

Nice-to-haves

• Associate or bachelor’s level degree in a closely related field preferred