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Live Chat Support - Remote
Mosaic Design Group - Scottsdale, AZ
posted about 2 months ago
About the position
We are seeking an enthusiastic and customer-oriented individual to join our team as a Live Chat Support representative. In this role, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring they receive prompt and effective support. You will manage live chat interactions, troubleshoot issues, and provide product information, contributing to building lasting relationships and enhancing customer satisfaction.
Responsibilities
- Manage incoming live chat inquiries from customers in a timely manner.
- Provide accurate information regarding products, services, and promotions.
- Troubleshoot issues and assist customers in resolving their concerns effectively.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Collaborate with other departments to address customer needs and improve service.
- Meet or exceed performance metrics and contribute to team goals.
Requirements
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Proven experience in a customer service or support role, preferably in live chat.
- Excellent written communication skills with a focus on clarity and professionalism.
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using live chat software and customer service platforms.
- A positive attitude and a genuine desire to assist customers.
