Live! Hotel General Manager - Maryland

$99,000 - $125,000/Yr

Live! Casino & Hotel - Hanover, MD

Part-time,Full-time - Senior

Hanover, MD

Accommodation

About the position

The Hotel General Manager at Live! Casino and Hotel is responsible for the overall leadership and management of hotel departments, ensuring a Fun, Friendly, and Comfortable experience for all team members and guests. This role involves establishing and maintaining standards for a 4-star boutique hotel experience, while also overseeing operational strategies to achieve market leadership in occupancy, rates, and guest satisfaction.

Responsibilities

• Supports, develops, and implements strategic operational and service strategies to enhance market leadership.
• Responsible for planning, controlling, communicating, and implementing procedures for efficient hotel operations under Maryland Gaming Commission regulations.
• Directs and leads staff in developing strategies to accomplish objectives approved by ownership.
• Oversees the hotel department's staff including Front Office, Housekeeping, Food and Beverage, and Facilities.
• Partners with the VP of Sales to execute sales strategies.
• Collaborates on the operation of the Contact Center.
• Liaises with the Finance Division to ensure adherence to policies and controls.
• Directs the preparation of short-term and long-term business plans and budgets based on corporate goals.
• Evaluates overall operations regularly and systematically.
• Supports revenue optimization strategies to maximize financial results.
• Enforces Learning & Development initiatives to deliver 4-star rated service.

Requirements

• High School Diploma or GED required.
• 2-year degree in hospitality, finance, or management preferred or equivalent work experience.
• Five to ten years of related experience or training, or an equivalent combination of education and experience.
• Experience at a 4 or 5-star rated hotel is required.
• Ability to comply with all state gaming regulations, which may include obtaining a license.

Nice-to-haves

• Experience in financial management and marketing.
• Strong interpersonal skills and detail-oriented approach.
• Operational knowledge and team-building skills.

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short Term & Long-Term Disability.
• Generous retirement savings options.
• Paid Time Off.
• Tuition Reimbursement.
• On-site Wellness center for Team Members and eligible dependents.
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.