LMS & HR Systems Administrator (Remote)

About the position

DataBank Holdings Ltd. is seeking a detail-oriented and tech-savvy individual to manage the HR systems our employees rely on. The LMS/HR Systems Administrator is responsible for the effective implementation, administration, and maintenance of the company's learning management system, the performance review system, and the employee engagement platform. This includes overseeing the technical aspects of the systems, as well as working closely with internal stakeholders to ensure the platform(s) meets their needs. In this role, you will ensure seamless system functionality, maintain accurate records, support users, and collaborate with HR and IT teams to enhance the employee experience. If you have a passion for technology, process improvement, and helping employees access the resources they need to grow, we'd love to hear from you!

Responsibilities

• Manage and maintain the organization's Learning Management System (LMS) and performance review system (Lattice), including user accounts, roles, and permissions.
• Upload, configure, and maintain e-learning content, courses, and resources within the LMS.
• Provide first-level technical support to end-users, including troubleshooting system issues, responding to inquiries, and managing access or login issues.
• Create and manage course structures, learning paths, quizzes, assessments, and certifications in the LMS.
• Schedule and manage instructor-led training sessions (in-person or virtual) within the LMS and Lattice.
• Collaborate with subject matter experts to ensure the accurate deployment of new courses and content.
• Generate and distribute reports on learner progress, course completion, and training effectiveness to stakeholders.
• Handle LMS and performance review system upgrades, integrations, and updates in coordination with IT and vendors.
• Customize and configure the LMS and performance review system (Lattice) to meet specific organizational needs, including branding, user interface settings, and reporting functionalities.
• Manage the Lattice platform for annual and mid-year performance reviews, including communications and follow-ups with leaders and employees.
• Integrate the LMS and performance review system with other HR and learning systems (e.g., HRIS, third-party content providers) as needed.
• Work with the HR team to recommend and implement improvements in strategies, technologies, and user engagement using the available systems.
• Collaborate with external vendors and IT to resolve complex technical issues and optimize system performance.
• Communicate clearly and confidently and demonstrate professional candor when discussing business issues.
• Strong analytical, problem-solving, and research skills; able to solve problems that don't have clear solutions/outcomes.
• Highly organized, professional, and a team player; acute attention to detail and the ability to handle multiple tasks and projects.

Requirements

• Bachelor's degree in Information Technology, Human Resources, Education, or a related field.
• Experience with Cornerstone LMS is strongly preferred.
• Experience with industry standards such as SCORM for eLearning.
• Experience with Lattice platform is a plus.
• Experience with system integrations, user support, and configuration.
• Excellent problem-solving and organizational skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail with a commitment to data accuracy and security.
• Excellent communication skills, with the ability to train and support users at all levels.
• Microsoft SharePoint experience is a plus.

Nice-to-haves

• Preferred experience in Colocation, Data Center, or Information Technology industry.