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This position is responsible for managing and maintaining the College's learning management system, associated tools, and integrations to ensure optimal performance. The LMS System Administrator will provide system-level support, maintenance, and management of the LMS platform and integrated tools ensuring optimal performance. Responsibilities include monitoring reoccurring issues, system/data or process gaps, and proactively identifying potential solutions to increase efficiency and reliability. The role also involves providing implementation support for associated tools, including upgrades, customization, integration, and testing. Additionally, the administrator will develop, analyze, document, and maintain processes and procedures related to the administration of the LMS, which include critical start-of-term and end-of-term processes. The position requires monitoring system updates and integrations to ensure the LMS and integrated tools remain up-to-date and fully functional, collaborating as needed with ITS teams. Ensuring system stability and security through regular monitoring and maintenance, including checking event logs for anomalies and resolving issues promptly, is also a key responsibility. The administrator will ensure quality assurance processes are being followed, including service levels as outlined in the Blackboard Service Level Agreement and change control procedures. The role includes creating and maintaining standards, procedures, and documentation related to the area of responsibility, with other specific duties and responsibilities varying based on departmental needs.
