LN Concerts, General Manager - Fillmore Seattle

Live Nation - Seattle, WA

Part-time - Mid Level

Seattle, WA

Amusement, Gambling, and Recreation Industries

About the position

The General Manager at Fillmore Seattle will oversee all business operations of the venue, ensuring compliance with Live Nation standards and policies. This role is pivotal in maximizing revenue, enhancing guest and artist experiences, and maintaining high standards of customer service. The General Manager will lead a skilled team, manage relationships with various stakeholders, and ensure the venue operates efficiently and profitably.

Responsibilities

• Establish and maintain high standards of customer service for staff, customers, and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols
• Oversee recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff
• Manage team to high standard through clear communication of goals and expectations
• Create and maintain a positive venue culture with employees, guests, and visiting artists
• Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability
• Responsible for meeting staffing levels and budget targets of concerts
• Manage relationship with State and municipal governments
• Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations
• Oversee food and beverage performance and strategies
• Develop and implement best practices for traffic, parking operations, and pedestrian queuing
• Day to day management of all venue vendors/subcontractors
• Work with legal department on contracts and insurance requirements for all outside contractors and vendors
• Promote and establish ticketed venue rental events
• Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings
• Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team
• Coordinate and facilitate event set-up with Operations Manager and team
• Oversee implementation of Live Nation policies and procedure and protocols
• Perform and execute timely financial Flash Reports after events
• Understand and perform event settlement functions
• Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams
• Implement and comply with the company's audit procedures
• Ensure that employee performance is monitored and reviewed
• Manage employee attendance records
• Ensure advance contact for each show with tour/event production managers
• Fulfills requirements with input on budget from Talent booking division
• Performs or confirms advance contact with tour/event security directors
• Available to work nights, weekends, and holidays
• On site for events prior to load in and until load out
• Any other reasonable duties as assigned by the executive management

Requirements

• Minimum 5 years experience as a general manager, or in high-level concert production, operations, or touring management
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

Benefits

• Free concert tickets
• Dog-friendly offices
• Student loan reimbursement
• Adoption support
• Fertility support