LN Concerts, Regional Manager of VIP Food & Beverage

About the position

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's '50 Companies that Care'. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Responsibilities

• Responsible for the day to day operation of VIP clubs, in-seat service, catering, and suites in his / her assigned region.
• Build and maintain strong relationships with Live Nation and third party concessionaire (if applicable) general managers, Premium Service team, VIP guests and suite holders.
• Develop & coordinate menus, wine lists, handle guest relations and monitor adherence to quality assurance standards.
• Develop & implement VIP and in seat F&B program with the Regional F&B Director and Corporate team.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Ensure proper training of VIP and in - Seat Staff.
• Provide guidance on hiring, promoting and termination of Premium Services Staff.
• Ensuring proper staffing levels for in -seat and VIP Clubs.
• Monitoring of department labor costs, budgets, and forecasts.
• Determine and control staffing levels for all events in an effort to maximize net returns while maintaining satisfactory Guest Service levels.
• Participate in creating and implementing employee engagement and incentive program for Premium areas to promote employee retention and increase guest satisfaction.
• Ensure inventory is at proper levels for event service.
• Perform other related duties, tasks and responsibilities as required.

Requirements

• Bachelor's degree with a minimum of 2-3 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Ability to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Position will require travel.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match