LOA Case Manager I

About the position

The LOA Case Manager I at CVS Health is responsible for managing the delivery of Absence Management services, ensuring a positive colleague experience throughout the leave process. This role involves administering leave requests under FMLA and state regulations, utilizing the myLeave platform, and providing support to colleagues during their leave. The position emphasizes empathy, compliance, and effective communication with various stakeholders.

Responsibilities

• Support a service delivery model that reflects empathy and care for all colleagues.
• Administer leave of absence requests under FMLA, State regulations, and Company leave policies.
• Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations.
• Review and analyze leave of absence requests that are not eligible for FMLA, State, and/or Company leave policies to determine if the ADA is applicable.
• Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely.
• Review, calculate, and submit payment of paid time off for leave requests in accordance with FMLA, State regulations, and Company leave policies.
• Review, calculate, and submit payment of the CVS Health Paid Parental Leave according to the policy.
• Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process.
• Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration.
• Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first.
• Perform all other leave of absence case management duties assigned by Case Management Lead and/or other key members of the myLeave team.

Requirements

• 1+ year of customer service or office experience.

Nice-to-haves

• 1+ years of FMLA, State Leaves, Disability, or HR experience.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year