LOA Specialist II - Human Resources Shared Services - FT - Days - MHS

Memorial Healthcare System - Miramar, FL

Full-time

Miramar, FL

Hospitals

About the position

The Tier 2 Specialist position at Memorial Healthcare System is focused on managing leave of absence programs, including FMLA, ADA, and state leave, while providing consultative support to employees. This role involves analyzing complex HR inquiries, ensuring compliance with HR processes, and enhancing employee satisfaction through effective service delivery. The specialist will act as a liaison between employees and HR professionals, handling escalated cases and contributing to the improvement of HR services.

Responsibilities

• Ensures efficient and accurate resolution of cases within a Shared Service team.
• Educates employees of HR Shared Services to build a knowledge base for first call resolution at Tier 1.
• Diagnoses problems and leads correction through communication and documentation.
• Acts as liaison and escalation point with local HR, COEs, and other key stakeholders.
• Contributes to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction.
• Troubleshoots and resolves issues, recommending changes for process improvement.
• Maintains compliance requirements of dedicated HR Shared Service processes.
• Responds and resolves escalated cases in complex HR scenarios.
• Documents and escalates issues as needed following appropriate processes.
• Researches and resolves problems in a timely manner.

Requirements

• High School Diploma or Equivalent (Required).
• Two (2) years' experience in Customer Service and/or Human Resources/Benefits or a Shared Services role.

Nice-to-haves

• Associates Degree preferred.