Loan Administration Processor - Harrisburg, PA

About the position

A great banking experience starts with a great team! Mid Penn Bank is now hiring a Full-Time Loan Administration Processor in Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. The Loan Administration Processor is responsible for onboarding consumer and residential loans and processing loan modifications. This individual will review General Ledger accounts related to loan onboarding and process transactions to clear. The Loan Administration Processor must use critical thinking skills to analyze multifaceted issues, develop effective solutions, and apply logical reasoning to troubleshoot issues and improve processes. In addition, the Loan Administration Processor will provide support for internal and external customers and team members and must fully demonstrate the organization's Unwavering Service Standards.

Responsibilities

• Performs review of loan documents to extract and analyze critical data for input of consumer and residential loans into the loan servicing system.
• Performs verification of note and write-up for dollar amount, effective date and loan authority prior to processing new loan funding.
• Processes Change In Terms (CITs), renewals, modifications and extensions on existing loans.
• Completes peer review of loans and CITs for accuracy.
• Processes all fee transactions relating to loan settlement.
• Monitors Loans in Process accounts to ensure outstanding items are cleared within three (3) working days.
• Ensures all appropriate documentation is received and maintained to meet or exceed compliance and regulatory guidelines.
• Maintains or exceeds published service level standards for all workflow channels.
• Escalates issues to management as necessary.
• Onboards consumer and residential loans and processes loan modifications according to procedures, guidelines and expectations.
• Reviews credit and loan documentation to ensure proper uploading on all loans.
• Stays current and up to date with products, services, and procedures for various types of loans.
• Uses critical thinking skills to analyze multifaceted issues, develop effective solutions, and apply logical reasoning to troubleshoot issues and improve processes.
• Completes work with exceptional accuracy and attention to detail.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.
• Handles direct communications, both written and verbal, with customers and other parties.
• Handles customer telephone calls.
• Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel.
• Prepares and processes requests in accordance with applicable procedures and policies to ensure compliant collateral perfection.
• Maintains confidentiality of customer information.
• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Regular and predictable attendance is required.

Requirements

• A high school diploma or equivalent.
• A minimum of one (1) year related experience in loan operations - consumer, residential and commercial normally required.
• Moderate reading, writing, grammar, and mathematics skills.
• Moderate interpersonal relations and communicative skills.
• Moderate typing and PC skills, including knowledge of Microsoft Excel, Access, and Word.
• Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less.
• Visual, auditory and speaking skills.

Benefits

• Competitive wages
• Great incentives and benefits