Loan and Accounts Receivable Collection Specialist

$42,037 - $52,562/Yr

Dartmouth College - Hanover, NH

Full-time - Entry Level

Remote - Hanover, NH

Educational Services

About the position

The Loan and Accounts Receivable Collection Specialist at Dartmouth College plays a crucial role in supporting the Campus Billing and DartCard Services department. This position is responsible for the day-to-day operations related to loan management, accounts receivable, and collection programs. The specialist will handle various accounting and administrative tasks that facilitate the smooth functioning of these services. Key responsibilities include processing departmental cash deposits, disbursing funds for reimbursable expenses, issuing cash advances, and managing petty cash and change funds. Additionally, the specialist will provide frontline customer service, addressing inquiries related to cashiering, student and non-student accounts, and loan receivables. The role requires a strong focus on accuracy and attention to detail, as the specialist will be dealing with sensitive financial information and must adhere to federal regulations and college policies. The position demands excellent communication skills, both written and verbal, to effectively interact with customers and staff. The ability to work under pressure, manage time efficiently, and prioritize tasks is essential, as the specialist will often be required to multitask in a fast-paced environment. The Loan and Accounts Receivable Collection Specialist is expected to project a professional image and maintain confidentiality regarding sensitive information.

Responsibilities

• Process departmental cash deposits and disburse funds for reimbursable expenses.
• Issue cash advances, petty cash, and change funds.
• Provide frontline customer service for cashiering, student and non-student accounts, and loan receivables.
• Maintain accurate records of accounts receivable and collections activities.
• Adhere to and interpret federal regulations and College policies regarding financial transactions.
• Utilize integrated database software for managing financial and academic data.
• Communicate effectively with customers and staff, addressing inquiries and resolving issues.
• Ensure confidentiality of sensitive financial information.

Requirements

• Associates degree plus 1-2 years of experience in a related field or an equivalent combination of education and experience.
• Two years of customer service experience in financial/accounting administration or a related area.
• Experience with integrated database software and accounts receivable and collections processes.
• Excellent attention to detail, accuracy, and organizational skills.
• Working knowledge of financial and accounting procedures and practices.
• Strong written and verbal communication skills with a focus on customer service.
• Proficiency in Microsoft Word and Excel.
• Ability to adhere to and interpret federal regulations and College policies.
• Strong problem-solving, resolution, and analytical skills.

Nice-to-haves

• Experience in a fast-paced customer service environment.
• Knowledge of student financial and academic data systems.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Retirement savings plan
• Paid holidays and vacation time
• Professional development opportunities