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Loan/Collection Officer 3 (PCN 089074) - Juneau
State Of Alaska - Juneau, AK
posted 2 months ago
About the position
The Loan/Collections Officer 3 position at the State of Alaska's Division of Investments is a leadership role responsible for managing a team of collection officers. This on-site position in Juneau focuses on guiding the team in debt recovery efforts while ensuring compliance with laws and regulations. The role emphasizes performance management, team support, and the resolution of escalated issues, contributing to the economic development of Alaska through effective loan servicing.
Responsibilities
- Lead and manage a team of collection officers.
- Set clear performance targets and monitor progress.
- Provide regular feedback and support to team members.
- Resolve escalated issues and mediate disputes.
- Ensure compliance with applicable laws and regulations.
- Conduct inspections of collateral used to secure loans and prepare inspection reports.
- Utilize complex proprietary software for loan program administration.
Requirements
- Leadership skills to influence and motivate team members.
- Adaptability to adjust work plans based on changing demands.
- Knowledge of performance management concepts and practices.
- Self-management skills to set and achieve personal goals.
- Understanding of lending and debt collection principles and techniques.
- Decision-making skills to make sound, informed choices.
- Interpersonal skills to maintain effective relationships with diverse individuals.
- Knowledge of legal codes, court procedures, and government regulations.
Nice-to-haves
- Experience in lending or collections in specific program areas such as agricultural loans or fisheries loans.
- Familiarity with performance evaluation processes.
Benefits
- Work-life balance in a supportive team environment.
- Opportunities for professional development and advancement.
- Access to a fully equipped break room and modern office facilities.
