Loan Control Specialist I, Consolidated Loan Operations (Federal Way, WA)
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About The Position
The Loan Control Specialist I is an entry level position responsible for handling a variety of functions and tasks regarding consumer and mortgage loans. Functions performed may include, but are not limited to, document requests, reconveyance processing, manual loan boarding, research and response to correspondence and email requests, HELOC's, loan modifications, service release, reamortizations, SCRA, adjustable rate mortgages, billing statement inquiries and loan audits. This position will respond to calls and inquiries (written and email) and provide coverage to other departments as needed. In all interactions the Specialist must provide accurate and timely information with excellent customer service for both internal and external customers, adhering to procedures and applicable regulations and requirements. They are responsible for providing an outstanding customer service experience for loan customers, third party requestors and internal HomeStreet staff.
