Loan Officer Assistant

$41,600 - $52,000/Yr

United Trust Bank Limited - Perkasie, PA

Full-time - Entry Level

Onsite - Perkasie, PA

About the position

The Loan Officer Assistant at United Trust Bank plays a crucial role in supporting mortgage loan officers to enhance loan production levels. This position involves direct interaction with customers, loan officers, and processors to ensure a seamless customer experience and timely loan closings. The role is based in Perkasie, PA, and is not remote, requiring full-time commitment with a pay range of $20 to $25 per hour plus bonuses.

Responsibilities

• Assist in reviewing mortgage loan applications and documentation, including phone and computer work, printing, copying, scanning, and emailing documents.
• Review mortgage loan disclosure packages and deliver them to the borrower.
• Create rate disclosure and re-disclosure packages and deliver them to the borrower.
• Review documents and entire loan files to prevent problems by highlighting deficiencies and notifying the mortgage loan officer or loan processor.
• Clarify and correct information and obtain additional information as necessary via phone or email.
• Provide general clerical and phone support to loan officers and/or loan processors as needed.
• Work with management to provide support in various stages and areas of lending and processing as needed.
• Assist in managing a pipeline consisting of conventional FHA, VA, USDA, and NonQM loans.
• Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.

Requirements

• Ability to deliver polite, educated, and professional customer service over the phone and in person.
• Ability to handle a variety of administrative tasks; knowledge of general banking regulations and procedures.
• Strong/advanced computer abilities, including Microsoft Word, Microsoft Excel, and Microsoft Outlook, as well as internet navigation, social media, and CRM systems.
• Ability to take on responsibility, show initiative, use sound judgment, and make and act on decisions.
• Knowledge of lending terminology and the ability to speak with borrowers regarding lending requirements.
• Prior experience with client relationships and the ability to cultivate new relationships.
• Excellent communication (verbal and written) and customer service skills.
• Encompass experience is a plus.
• Prefer 2 years' experience as a licensed Loan Officer or high volume processor.
• High school diploma.

Nice-to-haves

• Experience in mortgage servicing.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Wellness program
• Bonus opportunities