New American Funding - Pasadena, CA
posted 4 months ago
The Loan Officer Assistant (LOA) at New American Funding plays a crucial role in supporting the loan origination staff, including loan officers and sales managers, in the Pasadena, CA office. This position requires a collaborative approach, as the LOA will work closely with both the loan origination team and the processing team to ensure a smooth loan transaction process. The successful candidate will possess a strong understanding of various loan programs, including FHA, VA, Conventional, and others, and will be able to effectively communicate loan requirements to customers, processors, and loan officers. In this role, the LOA will be responsible for initiating communication with customers, real estate agents, and escrow companies at the start of each transaction. They will collect necessary documentation from customers, such as income statements and asset documentation, to facilitate the loan process. Additionally, the LOA will assist loan originators with preapprovals, loan structuring, and pricing options, while also managing lock expiration dates. Keeping all parties informed about the status of the loan transaction is a key responsibility, as is ordering standard loan requirements and verifications, including title, escrow, appraisal, and employment verification. The ideal candidate will demonstrate proficient product knowledge and the ability to analyze tax returns to accurately calculate income for various borrower types. A high level of professionalism, customer service, and communication skills is essential, as the LOA will interact with customers and team members regularly. Proficiency with Encompass and a solid understanding of compliance regulations and investor guidelines are also important for success in this position. The LOA must be able to work under pressure, meet deadlines, and handle multiple tasks simultaneously in a fast-paced environment. Flexibility in scheduling, including the possibility of evening and weekend hours, is required.