Loan Officer

Tlingit And Haida Regional Housing Authority - Juneau, AK

Full-time

Juneau, AK

Real Estate

About the position

The Loan Officer at Tlingit Haida Regional Housing Authority is responsible for overseeing loan servicing requirements and processing new loan applications. This role involves assisting the HYFC Manager with daily operations, including customer outreach, data management, and providing support for various types of loans such as mortgage, business, and clean energy loans.

Responsibilities

• Receive new loan applications and review for completeness
• Communicate with applicants throughout the processing of their loans
• Process applications in the DownHome database
• Run and review credit reports
• Complete debt-to-income (DTI) workbook to assist in determining eligibility
• Prepare documents for the loan committee
• Prepare all correspondence related to loans
• Prepare loans for payment
• Advise clients about the risks, consequences, and benefits of alternative lending solutions
• Develop loan applications by evaluating applicant information and documentation
• Consult with clients about their lending needs to help them achieve financial goals
• Evaluate loan applications and documentation, informing applicants of additional requirements
• Reject loans by explaining deficiencies to applicants
• Schedule and track closing dates, contingency dates, and loan lock expirations
• Approve loans by issuing checks or forwarding applications to the loan committee
• Complete loan contracts by explaining provisions to applicants, obtaining signatures and notarizations, and collecting fees
• Prepare and submit timely and accurate loan files
• Use technology to manage loan pipeline and conduct credit and underwriting analysis
• Update job knowledge by participating in educational opportunities and maintaining professional networks
• Help customers by answering questions and responding to requests
• Maintain customer confidence by keeping loan information confidential
• Accomplish Haa Ya kaawu Financial Corporations mission by completing related results as needed
• Provide other portfolio and data management support as needed
• Maintain accurate records and files
• Assist and provide administrative support for the Volunteer Income Tax Assistance program
• Type or produce reports or correspondence utilizing business software
• Assist in Financial Counseling by scheduling coaching sessions and maintaining contact with clients
• Provide support during meetings and assist with Financial Capacity class content
• Contact and send reminders to Financial Capacity class participants
• Follow up with Financial Capacity class participants with surveys
• Assist other HYFC staff with special projects
• Respond to emergency requests as needed
• Travel to southeast communities as necessary

Requirements

• Excellent customer service skills
• Ability to work independently
• Ability to read, comprehend, explain, and apply written procedures
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Working knowledge of business practices, correspondence, and typing formats
• Ability to perform basic arithmetic operations
• Working knowledge of filing and record keeping systems
• Ability to recognize differences among data, facts, objects, or material
• Ability to compare data from multiple sources for accuracy and completeness
• Ability to operate office equipment
• Ability to greet visitors and handle incoming inquiries from the public
• Ability to provide quality customer service
• Ability to perform complex data entry tasks
• Working knowledge of MS Office Suite software