The Loan Operations Coordinator position is a vital role within the Operations business unit, primarily responsible for assisting branches in analyzing, evaluating, documenting, and closing loan requests generated through the branches. This position plays a crucial part in meeting customer service goals as outlined in the loan operations annual operating plan. The incumbent will ensure compliance with established operating policies and procedures while effectively communicating with relevant personnel. They will respond to inquiries or requests for information, maintain appropriate records, and provide assigned reports. As the subject matter expert, the Loan Operations Coordinator will be expected to have a deep understanding of the loan operations process and provide guidance to both customers and colleagues. In this role, the Loan Operations Coordinator will serve as the subject matter expert for the assigned team, responsible for assigning daily functions to Loan Representatives and facilitating daily workflow to ensure that deadlines are met. They will provide support to co-workers in all areas related to questions and processing issues, as well as support management in achieving operational goals. The coordinator will assist branch managers and commercial lending teams by analyzing, evaluating, documenting, and closing loan requests, discussing loan inquiries, and providing direction and solutions to processing issues. Additionally, the Loan Operations Coordinator will provide exceptional service to customers regarding loan products and services, helping them with specific inquiries or service problems. They will prepare and maintain accurate records of production volumes and provide reports to management on a monthly basis or as requested. The incumbent will also perform other related duties and projects as assigned, ensuring that they serve as risk managers by understanding, reporting, responding to, managing, and monitoring risks encountered daily, in line with F.N.B. Corporation's risk management program. Compliance with regulatory laws and company procedures is a required component of this position.