Loan Operations Coordinator

First National Bank - Hermitage, PA

Full-time

Hermitage, PA

Credit Intermediation and Related Activities

About the position

The Loan Operations Coordinator at First National Bank plays a crucial role in supporting the branches by analyzing, evaluating, documenting, and closing loan requests generated through the branches. This position is designed to ensure that customer service goals are met as outlined in the loan operations annual operating plan. The Loan Operations Coordinator is responsible for complying with established operating policies and procedures, effectively communicating with relevant personnel, and responding to inquiries or requests for information. Additionally, the incumbent is tasked with maintaining appropriate records and providing assigned reports, thereby acting as a subject matter expert in loan operations. In this role, the Loan Operations Coordinator serves as the subject matter expert for the assigned team, overseeing the daily functions of Loan Representatives and facilitating workflow to ensure that deadlines are met. The Coordinator provides essential support to co-workers regarding questions and processing issues, as well as to management. Furthermore, the Coordinator supports branch managers and commercial lending teams by assisting them in analyzing, evaluating, documenting, and closing their loan requests. This includes discussing loan inquiries, loan documentation, and processing issues, while providing direction and solutions to any challenges that arise. Customer service is a key component of this position, as the Loan Operations Coordinator is responsible for providing assistance to customers regarding loan products and services. This includes addressing specific inquiries or service problems that customers may encounter. The Coordinator also prepares and maintains accurate records of production volumes and provides reports to management on a monthly basis or as requested. In addition to these responsibilities, the Coordinator may be assigned other related duties and projects as needed. All employees are expected to serve as risk managers by understanding, reporting, responding to, managing, and monitoring risks encountered daily, in accordance with F.N.B. Corporation's risk management program. Compliance with regulatory laws and company procedures is a fundamental aspect of this position.

Responsibilities

• Serve as the subject matter expert for the assigned team.
• Assign daily functions of Loan Representatives and facilitate daily workflow to ensure deadlines are met.
• Provide support to co-workers in all areas relating to questions and processing issues.
• Support management with various tasks as needed.
• Assist branch managers and commercial lending teams in analyzing, evaluating, documenting, and closing loan requests.
• Discuss loan inquiries, loan documentation, and processing issues, providing direction and solutions.
• Provide service to customers regarding loan products and services, addressing specific inquiries or service problems.
• Prepare and maintain accurate records of production volumes and provide reports to management monthly or as requested.
• Perform other related duties and projects as assigned.

Requirements

• High School diploma or GED required.
• Minimum of 7 years of experience in loan operations or a related field.
• Excellent communication skills, both written and verbal.
• Ability to work and multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to use general office equipment and job-related software.
• Intermediate level proficiency in MS Word and MS Excel.
• Working knowledge of banking operating policies and procedures that impact banking services.