Loan Operations Coordinator

First National Bank - Pittsburgh, PA

Full-time

Pittsburgh, PA

Credit Intermediation and Related Activities

About the position

The Loan Operations Coordinator is responsible for assisting bank branches in analyzing, evaluating, documenting, and closing loan requests. This role involves ensuring customer service goals are met, complying with operating policies, and maintaining accurate records. The coordinator serves as a subject matter expert and provides support to both customers and internal teams.

Responsibilities

• Serve as the subject matter expert for the assigned team.
• Assign daily functions of Loan Representatives and facilitate daily workflow to ensure deadlines are met.
• Provide support to co-workers in all areas relating to questions and processing issues.
• Assist branch managers and commercial lending teams in analyzing, evaluating, documenting, and closing loan requests.
• Discuss loan inquiries, documentation, and processing issues, providing direction and solutions.
• Provide service to customers regarding loan products and services, addressing specific inquiries or service problems.
• Prepare and maintain accurate records of production volumes and provide reports to management monthly or as requested.
• Perform other related duties and projects as assigned.
• Understand, report, respond to, manage, and monitor risks as required by the risk management program.
• Adhere to regulatory laws and company procedures as part of compliance responsibilities.

Requirements

• High School diploma or GED required.
• Minimum of 7 years of experience in a related field.
• Excellent communication skills, both written and verbal.
• Ability to work and multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in using general office equipment and personal computers.
• Intermediate level skills in MS Word and MS Excel.
• Working knowledge of banking operating policies and procedures.