Loan Operations Coordinator

First National Bank Of Pennsylvania - Pittsburgh, PA

Full-time

Pittsburgh, PA

Monetary Authorities-Central Bank

About the position

The Loan Operations Coordinator is responsible for assisting branches in analyzing, evaluating, documenting, and closing loan requests. This role involves ensuring customer service goals are met, maintaining records, and providing reports. The coordinator acts as a subject matter expert and supports both branch managers and commercial lending teams in their loan processing needs.

Responsibilities

• Serve as the subject matter expert for the assigned team.
• Assign daily functions of Loan Representatives and facilitate daily workflow to ensure deadlines are met.
• Provide support to co-workers in all areas relating to questions and processing issues.
• Assist branch managers and commercial lending teams in analyzing, evaluating, documenting, and closing loan requests.
• Discuss loan inquiries, documentation, and processing issues, providing direction and solutions.
• Provide service to customers regarding loan products and services, assisting with inquiries or service problems.
• Prepare and maintain accurate records of production volumes and provide reports to management monthly or as requested.
• Perform other related duties and projects as assigned.

Requirements

• High school graduate or equivalency certificate (GED).
• 7 years of experience in loan operations or related field.
• Excellent communication skills, both written and verbal.
• Ability to work and multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to use general office equipment and personal computers.
• Intermediate level proficiency in MS Word and MS Excel.
• Working knowledge of banking operating policies and procedures.