Loan Operations Servicing Specialist (Hotline)

American National Bank Of Texas - Terrell, TX

Full-time

Terrell, TX

Credit Intermediation and Related Activities

About the position

The Loan Operations Servicing Specialist (Hotline) at American National Bank of Texas is responsible for a variety of clerical duties associated with loan servicing. This role involves essential tasks such as scanning and filing documents, loan boarding, processing payoffs, perfecting lien documents, and managing calculations and disbursements of escrow accounts. The specialist plays a crucial role in ensuring that all loan-related processes are handled efficiently and accurately, contributing to the overall customer experience and operational effectiveness of the bank. In addition to the core responsibilities, the Loan Operations Servicing Specialist will process payments, post transactions, and conduct research as needed. They will be responsible for generating pay-off quotes, handling disputes related to credit bureaus, and preparing various reports that are essential for tracking loan performance and compliance. The role also includes managing investor loan reporting and billing, addressing general loan servicing duties, and dealing with bankruptcy issues. A high level of customer service is expected, as the specialist will interact with both internal and external customers, ensuring that their needs are met and any issues are reported to the appropriate bank personnel. The position requires a proactive approach to problem-solving and communication, as the specialist will need to send notifications, report progress on various tasks, and maintain updated lists of collection items and quotas. This role is vital in maintaining the integrity of the bank's loan servicing operations and ensuring compliance with all relevant regulations and policies.

Responsibilities

• Processes payment, posting and conducts research
• Pay-off quote processing
• Handles Credit Bureau disputes
• Prepares various reports
• Handles investor loan reporting and billing
• Handles general loan servicing duties
• Handles bankruptcy issues
• Provides a high level of customer service for internal and external customers
• Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items and updates lists

Requirements

• High School diploma or GED
• General knowledge of various loan documentation, banking, bankruptcy or insurance servicing
• Ability to handle complex and difficult customer problems
• Develop customer relationships
• Apply bank's policies and procedures and other guidelines
• Working knowledge of Microsoft Excel and MS Word
• Basic keyboarding and calculator skills
• Ability to perform simple math and carry out written instructions
• Ability to work occasionally more than 40 hours per week to perform essential functions of the position
• Ability to lift up to 30 lbs in an office setting

Nice-to-haves

• Fluency in Spanish