Loan Operations Supervisor

$67,725 - $85,519/Yr

Kitsap Bank - Bremerton, WA

Full-time - Mid Level

Bremerton, WA

Credit Intermediation and Related Activities

About the position

The Loan Operations Supervisor at Kitsap Bank is responsible for leading, training, and supervising the loan operations staff. This role ensures efficient workflow and communication with bank department managers while overseeing the servicing of new and existing loans, credit cards, and customer service functions. The supervisor will also manage compliance with banking regulations and reporting requirements.

Responsibilities

• Supervise all functions after a loan is booked, including credit cards, non-accrual, and charge-off.
• Hire, mentor, and ensure appropriate training for all new and existing loan operations staff.
• Act as a resource to other Loan Center Leaders as needed.
• Ensure all Loan Support resource materials are properly documented and updated.
• Promote communication and quality service delivery throughout the bank and with external customers.
• Manage the use of third-party vendor systems to ensure full utilization.
• Participate and oversee special projects, system implementations, and conversions for third-party vendors and core systems.
• Assist in the preparation and responses for examiners, auditors, or internal audit and make corrections as necessary.
• Research new regulations, policies, and procedures and implement changes accordingly.
• Adhere to all State and Federal Banking Regulations.
• Review all required monthly and quarterly reporting.
• Write, run, update, and review all loan reports produced by BIC and other methods.
• Responsible for all year-end government reporting, including Form 1098, 1099A, and 1099C.
• Review, document, and act on any necessary FIS IBS loan-related issues.
• Review and update necessary fields in the FIS lending bank control area.
• Make necessary changes to the lending GL interface.
• Convey the Bank's policy, guidelines, and procedures regarding all operational lending areas.

Requirements

• Bachelor's degree in business administration or a related field, or equivalent education and work experience.
• Three to five years of progressively responsible lending and/or loan operations experience.
• Thorough knowledge of lending laws and regulations.
• Ability to uphold confidentiality and privacy of findings.
• Demonstrated ability to prioritize and handle multiple projects.
• Highly detail-oriented, organized, and analytical.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Effective relationship management, communication, teamwork, and influencing skills.
• Ability to work independently, take initiative, and adapt to change.
• Professional work ethic, outlook, and attitude.
• Competency with Microsoft Office Suite.

Nice-to-haves

• Experience with third-party vendor systems.
• Knowledge of banking compliance and regulatory requirements.

Benefits

• Profit sharing
• AD&D insurance
• Disability insurance
• Dental insurance
• Flexible spending account
• 401(k) with 4% match
• Employee assistance program
• Vision insurance
• Volunteer time off
• Pet insurance