Loan Payment Representative

GE Aerospace - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

Transportation Equipment Manufacturing

About the position

The Loan Payment Representative at General Electric Credit Union (GECU) plays a crucial role in ensuring that members' loan payment needs are addressed accurately and promptly. This position supports the Consumer Lending team by managing loan payment transactions, maintaining accurate records, and providing exceptional member service. The representative will also educate members on various loan types and payment methods, contributing to the overall mission of improving the quality of financial lives for GECU members.

Responsibilities

• Open and distribute incoming mail appropriately.
• Post payments to loan accounts accurately and timely.
• Manage most loan payment transactions within the department.
• Research members' accounts for processing payments accurately.
• Assist and educate members via incoming/outgoing phone calls.
• Utilize strong member service skills by assisting and educating members via email and instant message.
• Take payment and provide detail on payment solutions.
• Focus on building an understanding of all loan type functions to assist members successfully.
• Maintain a basic understanding of Paid Loans and Collateral Protection Insurance.
• Understand payment methods (Online Banking, Mobile Deposit, ACH, etc.) and answer member questions accurately.
• Consistently meet posting and accuracy goals.
• Ensure understanding of all legalities associated with the department processes and remain compliant.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• One year of experience in lending, account management, billing, or for a Financial Institution required.
• Ability to work in a professional office environment.
• Maintains a positive demeanor with excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with changing demands.
• Natural problem solver, with excellent organizational and analytical skills.

Nice-to-haves

• Teaching experience
• Experience in loan processing

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Opportunities for advancement