Loan Processor II

$21 - $22/Yr

Space Coast Credit Union - Miramar, FL

Full-time - Entry Level

Hybrid - Miramar, FL

Credit Intermediation and Related Activities

About the position

Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for a Full Time Loan Processor II to join our ONESCCU team at our Miramar Operations Center! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

Responsibilities

• Prepares consumer loan applications for closing in branch and electronically, ensuring all closing documents are accurate and compliant with regulatory and credit union procedures.
• Ensures all loan approval stipulations are satisfied per department procedures prior to loan closing.
• Resolves member problems, obtains information, research records, follows up on details, assesses member needs timely and efficiently and reports the results to the inquiring party to develop and sustain profitable member relationship.
• Provides timely response to branch questions concerning loan documents; ensures prompt response to member calls by being in the call queue; prepares corrections as necessary in order to provide branch and member support and ensure accurate loan documentation.
• Adheres to established productivity and loan quality standards to meet quality service standards.
• Supports the sales efforts of all Express sales team by providing members with appropriate product and service materials in order to enhance the overall SCCU cooperative/member relationship.
• Attendance and punctuality are essential functions of this job.
• Consistently demonstrates a courteous, tactful and professional approach when dealing with members and internal customers in accordance with established customer service standards. Demonstrates concern and respect for others in all interactions and inspires their confidence and trust.
• Demonstrates effective face-to-face communications, and telephone interactions, in accordance with established customer service standards. Articulates ideas, including written communications in a clear, concise manner.
• Modifies personal style or approach in order to adjust to changing environments and respond quickly to new situations. Gives fair consideration to new points of view and reorganizes project/work in order to quickly accommodate urgent tasks.
• Consistently demonstrates self-motivation and independent problem-solving skills, requiring only minimal direct supervision, in order to maximize individual productivity and efficiency and attain member satisfaction. Proposes enhancements to work methods or procedures in order to improve process efficiency and/or the quality of results.

Requirements

• 1-3 year's prior experience in a lending related field required, banking experience a plus.
• High school diploma or equivalent experience required.
• Bilingual English/Spanish preferred.

Benefits

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program after 1 year of service
• Hybrid Work Schedule with 2 days in Office office required
• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts