Loan Processor

The Loan Processor position at the University of Texas at Austin is a full-time role within the Office of Accounting, designed to support the financial integrity of the university. This position is crucial in assisting the Loan Collections team in Student Accounts Receivable, ensuring compliance with applicable policies, laws, and regulations regarding Federal Perkins Loans and Institutional Loans. The role offers a work-life balance with a typical 40-hour work week and flexible work arrangements, making it an attractive opportunity for individuals seeking a stable yet adaptable work environment. In this position, you will be responsible for providing exceptional customer service to borrowers, which includes answering phone calls, responding to emails, and assisting borrowers at the front counter. You will document borrower correspondence in the university's mainframe system, verify and process deferment, forbearance, and loan cancellation forms, and prepare written correspondence such as past-due loan emails and default resolution letters. Additionally, you will handle mail processing, verify collection agency reports, assist with borrower inquiries, and create daily loan consolidation payment vouchers. The Loan Processor will also be tasked with transmitting credit reporting data to national credit bureaus and uploading Perkins Loan data to the National Student Loan Data System monthly. This role requires adherence to strict deadlines and the ability to manage multiple tasks efficiently. The ideal candidate will thrive in a fast-paced office environment, demonstrating strong organizational and analytical skills while maintaining a professional demeanor.