Loan Processor

Backflip - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

51-100 employees

Publishing Industries

About the position

Backflip is a venture-backed FinTech company that empowers anyone to improve their life and their neighborhood through real estate investing. We are seeking a Loan Processor to execute the lending process from term sheet through final review completion. This position is remote (U.S.) and offers a rare opportunity to join a fast-growing startup with a great culture, working directly with senior leaders in a well-capitalized team of around 100 people. As an early addition to this team, you will play a critical role in ensuring Backflip has a best-in-class processing operation that is borrower-friendly, detail-oriented, operationally efficient, organized, and designed to scale.

Responsibilities

• Process mortgage loan originations for residential investment properties in compliance with Backflip's Credit Policy
• Manage third parties to collect and verify documents and complete pre-closing requirements (title companies, appraisers, etc.)
• Ensure an exceptional Member Experience by providing proactive communication on the status of their loan and timely responses to questions during loan processing
• Communicate effectively across the teams involved in the funnel (sales, underwriting, closing, post-closing)
• Review and analyze documents against Backflip's Credit Policy; flag and mitigate discrepancies
• Help Backflip's Capital Markets team clear conditions and sell loans to third party investors
• Contribute to the further implementations of standard operating procedures designed to scale operations in harmony with other departments
• Enliven the company culture to ensure we deliver on our mission to the members and our peers
• Other duties as assigned, including cross-departmental projects and initiatives

Requirements

• 3+ years of experience in mortgage loan processing, including coordinating with 3rd parties (title companies, appraisers, etc.)
• Demonstrated track record of success in a customer facing role and the ability to offer an elevated customer experience
• Proven success collaborating cross-functionally, building relationships, and working seamlessly in a remote work environment, ideally a startup
• General understanding of basic real estate investment concepts (or demonstrated desire to learn); comfortable performing basic math calculations
• Exemplary computer skills - demonstrated ability and desire to learn new technologies (we use Slack + Notion + Google Workspace + Front + HubSpot + more)
• Basic spreadsheet skills (Excel; Google Sheets)

Nice-to-haves

• Experience with fix-and-flip, DSCR, or similar loans
• Prior closing experience
• Interest in real estate investing and excited about understanding our member's investment journey

Benefits

• $70,000 annual salary
• $115 per loan processed monthly productivity bonus
• Equity stock options
• Paid health care
• 401K + company match
• Work-from-anywhere approach