Loan Processor

Midflorida Credit Union • Lakeland, FL

393d • Onsite

About The Position

The Loan Processor at MIDFLORIDA Credit Union is responsible for providing excellent customer service and processing loan applications. This role involves full cycle lending, from application to closing, while ensuring compliance with established guidelines. The position emphasizes a commitment to improving the financial well-being of members through effective communication and problem-solving skills.

Requirements

• 1 to 3 years of consumer loan processing experience; Branch/Retail consumer loan processing experience is preferred.
• Possess excellent customer service skills along with strong verbal and written communications skills.
• Thorough understanding of lending products and services.
• Strong multi-tasking and sound decision-making skills.
• Availability to work rotating shifts between the operating hours of 7:00 AM - 7:00 PM Monday through Friday, and -day on Saturday (roughly once every 5 weeks).
• Bilingual (English and Spanish) candidates are encouraged to apply.
• Bachelor's Degree preferred.

Nice To Haves

• Call Center experience is a plus.

Responsibilities

• Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner.
• Process loan applications received over the phone and internet submissions.
• Perform full cycle lending by processing loan applications as well as underwriting loans to closing and disbursement.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Perform member maintenance on existing consumer loans as required.
• Deliver problem-solving solutions and perform research as needed.
• Provide technical solutions in support of MIDFLORIDA's electronic services.
• Accountable for meeting productivity, quality, and sales goals.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll members in self-service options.
• Proactively identify ways to improve employee and member experiences.
• Perform other duties as assigned.

Benefits

• Paid holidays
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree