Loan Services Specialist - Glens Falls or Colonie

$39,520 - $43,680/Yr

Arrow Financial Corporation - Glens Falls, NY

Full-time - Entry Level

Glens Falls, NY

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Loan Services Specialist at Arrow Financial Corporation is responsible for various functions within the Loan Services area, including filing, updating systems, assembling documents and reports, and providing customers with accurate and timely information. This role requires collaboration with team members and management to assess needs and support the efficient servicing of loans. The position is office-based and can be located in either Glens Falls or Colonie, New York, with training conducted in Glens Falls.

Responsibilities

• Support and assist team members; work closely with management and unit to assess needs and determine level of assistance
• Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans
• Work on projects as needed to support department and Company goals
• Assist with problem resolution for both internal and external customer situations, including identifying the problem, researching facts and solution options, and communicating resolution
• Assist with creating and updating procedures for job duties
• Other duties as assigned

Requirements

• High school degree or equivalent experience required
• 2 years of experience required in banking or lending; experience in Loan Services preferred
• Ability to work independently and cooperatively with a team
• Strong organizational skills with ability to handle multiple priorities and meet strict deadlines
• Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management
• Proficient with Microsoft Office Suite including: Word, Excel, and Outlook

Benefits

• Competitive compensation including potential bonus and incentives
• Paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for employees and their immediate family members