Loan Servicing Operations Specialist - Non Impound

About the position

Fremont Bank, founded in 1964, is one of the oldest independently owned banks in the Bay Area and is recognized as one of the top-rated mid-tier banks in the nation. The bank has been voted a Top Workplace for 2024 and has maintained this status for the past fourteen consecutive years. They are currently seeking a Loan Servicing Operations Specialist - Non-Impounded in Livermore, CA. This position is responsible for providing outstanding support to the Loan Servicing Department regarding insurance for residential and consumer loans, ensuring compliance with specific instructions, policies, guidelines, and procedures. The Specialist will ensure timely updates of insurance information and track expired insurance, manage force placement, and monitor all residential and consumer loans.

Responsibilities

• Track expired fire insurance for non-impounded residential and consumer loans
• Send requests to insurance agents to get updated insurance declarations
• Call insurance agents when updated insurance has not been received
• Update insurance information to the loan servicing MSP system from evidence of insurance received by mail and fax
• Preparation of documents for scanning
• Preparation of quality control findings and subsequent reports
• Additional tasks as assigned

Requirements

• High school graduate with some college level education or equivalent combination and experience
• Minimum of 2 years customer service experience
• Ability to maintain good relationship with customers and other employees
• Analytical thinking ability, diplomacy, and professionalism are required
• Task oriented with the ability to work on deadline
• Excellent verbal and written communication skills
• Moderate computer skills including working knowledge of Microsoft Office
• Excellent customer service skills
• Excellent organizational skills
• Some knowledge of property fire insurance preferred