Loan Servicing Representative I

American Heritage Credit Union • Philadelphia, PA

440d

About The Position

The Loan Servicing Representative I at American Heritage Credit Union is responsible for managing member loan inquiries and assisting with the loan application process. This role involves providing information about loan products, processing applications, and ensuring a smooth experience for members throughout their loan journey.

Requirements

• At least one to three years of experience in loan processing.
• High school diploma or GED equivalent.
• Knowledge of consumer loan processing and local, state, and federal lending regulations.
• Proficiency in Microsoft Excel, DocuSign, and basic knowledge of Symitar and Meridian Link.
• Professional interpersonal skills for servicing members and staff.

Nice To Haves

• Experience with loan origination systems.
• Familiarity with credit union consumer loan products and services.

Responsibilities

• Manage all member loan calls via the loan center phone queue.
• Assist members throughout the loan application process by offering suitable loan products.
• Perform all aspects of the loan application process for various types of loans.
• Maintain established goals for abandonment rate in the phone center.
• Answer member loan questions and advise on product availability.
• Input loan applications received through various channels (phone, fax, email).
• Contact members regarding loan application decisions and communicate stipulations.
• Verify income and update applications with required supporting documentation.
• Work all online loan application queues in the loan origination system.
• Respond to all member emails, web messages, and calls in a timely manner.
• Follow up on all loan applications within 24 hours of submission.
• Verify all loan application information for accuracy.
• Review loan terms and set up closings.
• Prepare and send loan documents to members via Branch, DocuSign, or mail.
• Process and fund loans.
• Contact members to offer additional loan products and services.
• Review and verify merchant/member loan packages for completeness and accuracy.
• Complete the account opening process and initial member deposit if applicable.
• Track sales and cross-sales daily.

Benefits

• Health insurance
• Paid time off
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees