Loan Servicing Specialist

About the position

The Loan Servicing Specialist at CrossCountry Mortgage will provide professional assistance to borrowers in a call center environment, ensuring outstanding customer service and satisfaction. This role involves handling a variety of loan servicing inquiries, acting as the first point of contact for customer calls and emails, and performing duties in compliance with company policies and regulations.

Responsibilities

• Responsible for the new loan set up on the sub-servicing system.
• Perform outbound calls and receive inbound calls from Borrowers.
• Provide customer service support to borrowers.
• Pull all required documents for the new loans.
• Follow up with appropriate departments to obtain missing documents.
• Reconciling and monitoring data accuracy on the MERS systems.
• Working with insurance companies to reflect the proper mortgagee clause.
• Monitoring and collecting first payments from mortgagors.
• Responding to inquiries from mortgagors on their loan account.

Requirements

• Associate degree or equivalent in business related field preferred.
• Experience in banking or financial related field preferred.
• Exceptional Customer Service skills required.
• Working knowledge of loan documentation, loan systems, operations and accounting.
• Excellent communication skills.
• Proficient with Microsoft Excel and Word.
• Great organization skills and attention to detail.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Short-term disability
• Employee assistance program
• Wellness program