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Loan Servicing Specialist
$35,360 - $43,680/Yr
Pathfinder Bank - Oswego, NY
posted 2 months ago
Full-time
Oswego, NY
Credit Intermediation and Related Activities
About the position
The Loan Servicing Specialist is a key member of the Loan Servicing Team at Pathfinder Bank, responsible for providing exceptional customer service during all interactions. This role involves handling inquiries from both internal and external customers, processing loan-related requests, and ensuring compliance with relevant laws and regulations. The specialist must maintain effective communication and follow-up with customers to foster a positive banking experience.
Responsibilities
- Answer internal and external customer requests regarding loan servicing.
- Process loan payoffs, payment history requests, billing disputes, and information requests.
- Respond to inquiries and requests within 2 hours or by the end of the business day.
- Perform follow-up tasks for customer inquiries and research requests.
- Process daily received or returned mail for the Lending and Loan Operations departments.
- Prepare and distribute daily rate sheets, obtaining the most recent rates from appropriate services.
- Process advances for loans in process and lines of credit.
- Generate daily/monthly reports including Line of Credit Reviews and Bank Check Logs.
- Complete credit confirmations and prepare payoff letters.
- Facilitate automatic loan payments via internal transfer or provide documentation for external transfers.
- Maintain compliance with all applicable laws and regulations, and adhere to internal policies and procedures.
Requirements
- High school diploma or equivalent.
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Intermediate computer skills (Microsoft Word and basic Excel).
- Strong communication skills, both oral and written.
- Excellent internal and external customer service skills.
- Strong administrative and organizational skills.
- Detail-oriented with a focus on quality work output.
- Strong mathematical skills and/or accounting background.
- Willingness to learn department skill sets, including product knowledge and compliance.
