Loan Servicing Specialist

Regions Financial - Hoover, AL

Full-time - Entry Level

Remote - Hoover, AL

Credit Intermediation and Related Activities

About the position

The Loan Servicing Specialist at Regions is responsible for performing various operational tasks within Loan Servicing, including special servicing, loan workout, investor relations, and loan operations. This role involves reviewing loan documentation, data entry, resolving inquiries, and preparing complex documents, all while adhering to established guidelines and procedures.

Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
• Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under limited supervision following established guidelines and procedures

Requirements

• High School Diploma or GED
• Two (2) years of banking or related work experience

Nice-to-haves

• Knowledgeable of loan operations activities
• General Ledger or Accounting Experience
• Customer Service Experience
• Contact Center Experience

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program