Loan Support Operations Department Manager

$95,000 - $110,000/Yr

KeyBank - Amherst, NY

Full-time - Manager

Amherst, NY

Credit Intermediation and Related Activities

About the position

The Loan Support Operations Department Manager is responsible for leading a team of Operations Analysts to provide ongoing production support, project support, business analysis, and subject matter expertise for various lending systems. This role involves managing a diverse team in a dynamic environment, ensuring effective communication and collaboration with various stakeholders, and driving enhancements to operational efficiency.

Responsibilities

• Lead a diverse team of professionals in a high-demand environment.
• Provide ongoing production support for Loan Payment and Operation Support Services systems.
• Set priorities for assigned systems based on strategic priorities and compliance requirements.
• Collaborate with peers in business planning to optimize team effectiveness.
• Lead problem and enhancement review meetings with analysts and other business partners.
• Establish and maintain effective relationships with Process Areas, Lines of Business, and Vendors.
• Serve as a system consultant for new products and initiatives.
• Engage team members in career development and growth opportunities.
• Maintain expertise in Loan Payment and Operational Services processes and applications.
• Translate business needs to Technology and vice versa.
• Exhibit critical thinking and problem-solving skills to resolve issues.
• Prepare the organization for project implementations through training and communication.
• Lead and coordinate projects, providing business analysis and support.
• Mentor business analysts to enhance their performance and knowledge.
• Participate in senior management updates and presentations.
• Identify opportunities for enhancing operating efficiency and service delivery.
• Perform business analysis for payment and deposit related applications.

Requirements

• Bachelor's degree in Business, Information Technology, or equivalent work experience.
• 3-5 years of established leadership experience.
• Demonstrated technology/systems aptitude.
• Ability to learn business processes and translate them into system benefits.
• Proven ability to lead projects to successful completion with excellent organizational skills.
• Ability to manage multiple complex assignments with competing deadlines.
• Proven ability to motivate and inspire team members to higher performance.
• Demonstrated ability to present complex issues clearly to diverse audiences.

Nice-to-haves

• 5+ years of consumer and/or commercial loan system experience.
• Thorough knowledge of Loan Payment and Operational Services workflow and practices.
• Knowledge of banking, accounting, and/or finance.
• Knowledge of lending and default regulations.
• LEAN/Six Sigma certification or experience.
• Project management experience, including exposure to Workfront.
• Knowledge of payment and deposit systems such as CACS/CAS, KeyView Deluxe, CLS, LoanIQ, Dealer Floorplan, Oracle Banking.

Benefits

• Base salary range of $95,000 to $110,000 annually based on experience.
• Eligibility for short-term and deferred incentive compensation based on performance.