Lobby Agent

G2 Secure Staffing - Irving, TX

Full-time - Entry Level

Irving, TX

Administrative and Support Services

About the position

This position is responsible for overseeing the daily operations of a specific area, including managing staff, scheduling, and reporting to clients. The role requires effective communication and the ability to handle various operational tasks while ensuring compliance with regulations and maintaining a positive environment for passengers.

Responsibilities

• Meet and greet all passengers in the ticket counter lobby.
• Actively participate in the Safety Management System (SMS).
• Assist passengers with the self-service check-in machines as needed.
• Provide special assistance to passengers as requested.
• Provide general information and directions to passengers.
• Complete appropriate documentation in a timely manner.
• Handle other people's property, especially mobility aids and luggage, with care.
• Familiarize oneself with all TSA/FAA/Government/Client/Airport/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas.
• Maintain cleanliness of the immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from airlines, staff, and the public in a courteous manner.
• Attend meetings and in-services as required.
• Utilize appropriate communication channels and maintain records, reports, and files as required.
• Wear proper uniform or business attire as directed by company officials, ensuring identification is always visible.
• Attend and successfully pass the airline customer service initial and annual training.
• Advise passengers to pull old checked tags from their luggage before checking it at the ticket counter.
• Advise airline staff to assist all late arrival and late connecting passengers.
• Escort passengers as needed once appropriately trained and issued the appropriate badge.
• Adhere to company policies and procedures and participate in the achievement of company objectives.
• Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.

Requirements

• High School diploma or equivalent.
• Some supervisory/management experience in a shift work environment is necessary.
• Proven previous supervisor/management experience.
• Strong verbal and written communication skills.
• Must be 18 years of age or older.
• Reliable telephone and transportation.