This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
The Bellevue Hotel - Middle City East, PA
posted 2 months ago
Full-time
Middle City East, PA
About the position
The Hotel Lobby Greeter serves as the first point of contact for guests at Highgate Hotels, responsible for creating a welcoming atmosphere and ensuring guest satisfaction. This role involves greeting guests, assisting with their needs, providing information about the hotel and local area, and coordinating with the front desk for a smooth check-in process.
Responsibilities
- Warmly greet guests upon their arrival
- Assist guests with their luggage if necessary
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guests' questions about the local area and provide recommendations
- Coordinate with the front desk to smoothly guide guests through the check-in process
- Ensure the lobby area is tidy and presentable
- Assist guests with any special requests they might have
- Help resolve any guest complaints or issues promptly and professionally
Requirements
- Previous work experience as a Hotel Lobby Greeter, Host/Hostess or similar role
- Hands-on experience with hotel management software is a plus
- Excellent communication skills, both verbal and written
- Strong customer service skills and a friendly, outgoing personality
- Ability to remain calm and professional in stressful situations
- Flexibility to work in shifts
- High school diploma; hospitality certification is a plus
