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Allied Universal - Southfield, MI
posted about 2 months ago
About the position
As a Lobby Concierge at Allied Universal®, you will play a crucial role in providing security and customer service in various industries, including Commercial Real Estate, Healthcare, Education, and Government. This position involves greeting employees, visitors, and vendors, ensuring a welcoming environment while upholding safety and security protocols. The ideal candidate will demonstrate professionalism, effective communication, and the ability to manage multiple tasks efficiently.
Responsibilities
- Provide customer service to clients by implementing safety and security procedures and site-specific policies.
- Respond to incidents and critical situations calmly and effectively.
- Conduct regular and random patrols around the business and its perimeter.
- Welcome employees, visitors, and guests to the campus.
- Utilize the Visitor Management System (VMS) for a smooth check-in process.
- Engage actively with each individual to provide excellent customer service.
Requirements
- Must be at least 18 years of age for unarmed roles; 21+ years for armed roles.
- Possess a high school diploma or equivalent, or 5 years of verifiable experience.
- Subject to a background investigation in accordance with federal, state, and local laws.
- Must pass a drug screen as permitted by law.
- A valid driver's license is required for driving positions only.
- Possess and maintain an appropriate state-required security certification ('Guard Card'), or be able to obtain one upon employment.
- Minimum of one (1) year of experience in a corporate office setting.
Nice-to-haves
- Experience in a customer service role.
- Ability to work effectively under high-stress situations.
- Attention to detail and ability to prioritize and multitask.
- Demonstrated ability to contribute positively as part of a team.
Benefits
- Health insurance and 401k plans for full-time positions.
- Flexible schedules that fit personal life goals.
- Ongoing paid training programs and career growth opportunities.
- Employee discounts through perks programs at restaurants and entertainment venues.
