Lobby Security Officer 77041 (STX 1 DIV 3)

$29,120 - $29,120/Yr

United Protective Services - Houston, TX

Full-time

Houston, TX

Administrative and Support Services

About the position

The Lobby Security Officer at United Protective Services is responsible for ensuring the safety and security of property and individuals in the Downtown Houston area. This role involves monitoring security systems, conducting patrols, enforcing property rules, and providing excellent customer service. The officer will also maintain accountability for security equipment and report any incidents or irregularities to management.

Responsibilities

• Protect property from theft or damage, or persons from hazards or interference
• Enforce property rules and regulations designed to prevent breaches of security
• Conduct patrols of the property checking for irregularities and inspecting protection devices and fire control equipment
• Monitor CCTV, and access control systems, where available
• Maintain strict control and accountability for all assigned keys and badges
• Responsible for maintenance and daily inventory of all equipment issued
• Write detailed and accurate daily reports of incidents or irregularities for submission to the customer; utilize a mobile tour application for reporting, where available
• Maintain a thorough knowledge and understanding of the property's post orders; follow instructions as documented in the post orders
• Remain alert for the presence of unauthorized persons, trespassers, and/or security violations
• Approach suspicious persons, escort trespassers off the property and call the police, if needed, following protocol for issuing a criminal trespass notice
• Assist visitors and customers by answering questions and giving directions; maintain a high level of professionalism and customer service
• Exercise judgment and use discretion in dealing with emergencies and security violations encountered
• Determine whether the first response should be to intervene directly, to keep the situation under surveillance, or to report the situation so that it can be handled by the appropriate authority
• Follow up on all customer and management requests
• Communicate effectively with United Protective Services Security leadership team, property management, and teammates
• Complete all assigned training, keep required certifications current
• Other duties as assigned

Requirements

• Must be able to operate telephones in a professional manner
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Must be able to multi-task, prioritize and work in a fast-paced environment
• Excellent verbal and written communication skills
• Proficient in the use of basic computer knowledge
• Strong attention to detail
• Ability to handle sensitive and confidential information

Benefits

• Equal Opportunity Employer