Local Account Manager

Expeditors - Morrisville, NC

Full-time - Mid Level

Morrisville, NC

10,001+ employees

Support Activities for Transportation

About the position

The Local Account Manager at Expeditors is responsible for managing and developing relationships with key global customers to ensure business retention and growth. This role involves understanding customer needs, delivering tailored solutions, and collaborating with various departments to enhance service delivery and customer satisfaction. The position emphasizes strategic planning, revenue growth, and the creation of a unique customer experience through dedicated account management.

Responsibilities

• Strengthen relationships with existing house accounts.
• Identify opportunities and grow business from existing house accounts.
• Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
• Understand customers' business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Maintain and update action items lists weekly for follow up items.
• Assist with collections when needed.
• Manage client profiles separated out by location.
• Input and manage CRM for significant calls.
• Provide technical updates to LAM accounts using EI systems and demos.
• Involve sales and operations at appropriate times.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to appropriate operational contacts.
• Manage Business Reviews with a goal of one per account per year.
• Seek improvement in procedures and services for efficient operations.
• Assume lead responsibility for the efficient delivery of all local services.
• Assist in problem resolution for issues outside of local branch.
• Ensure a functioning invoicing and payment process is in place.
• Meet with local customers to maintain information and satisfaction.
• Dedicate to the success of Expeditors using ethical business practices.

Requirements

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Proven work experience in business development
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems and skills associated with Microsoft Word, Excel & PowerPoint
• Proficient in MS Office and CRM software
• Strong presentation skills
• Proven project management skills
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Demonstrated customer service, problem solving, and proven interpersonal skills
• Charismatic with an ability to connect
• Ability to create/write customer requirements clearly for use by other Expeditors employees
• Level one Account Management certification
• Level one Sales certification

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus