Local Connection Consultant

Windstream - Baldwin, GA

Full-time - Entry Level

Baldwin, GA

Telecommunications

About the position

The Local Connection Consultant at Kinetic is a dynamic role that combines sales, customer service, and community engagement. This position is designed for individuals who are passionate about providing exceptional service and introducing customers to the latest telecommunications technology. The consultant will be the face of Kinetic in the community, assisting customers with inquiries and promoting the Kinetic brand with professionalism.

Responsibilities

• Handle local customer service inquiries.
• Engage in both inbound and outbound sales activities.
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.
• Conduct marketing activities to fill the sales funnel and promote locally.
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local 'human' responses.
• Maintain inventory of modems to assist customers locally.
• Promote 'Local.' Local Contact, Local Connection, Local Number.

Requirements

• Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
• Intermediate experience using Microsoft Office or other professional software
• Ability to meet and exceed sales targets in a commission-based environment
• A professional attitude along with a confident and outgoing personality
• Ability to work effectively with cross-functional teams to meet a common goal
• Proficient and professional verbal and written communication skills
• Ability to build rapport quickly and successfully with a wide range of customers
• Experience problem solving quickly and decisively
• Ability to use diplomacy when working with challenging or demanding customers
• High School Degree or GED equivalent
• Valid Driver's License.

Nice-to-haves

• Coachable and motivated
• A desire to work in a fast paced environment
• Bilingual

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance