Local Field IT Technician for Enterprise Clients /Education & Support

$31,200 - $62,400/Yr

Cook Technology Corp - Pembroke Pines, FL

Part-time,Full-time - Entry Level

Pembroke Pines, FL

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Local Field IT Technician role at Cook Technology Corporation involves providing on-site technical support for enterprise clients. Technicians will work independently at various locations while being part of a supportive online team. The position emphasizes problem-solving, technical proficiency, and excellent communication skills to effectively assist clients and handle diverse work orders. Opportunities for advancement into leadership roles are available based on performance and tenure.

Responsibilities

• Provide on-site technical support for enterprise clients.
• Handle 2-3 work orders daily, each requiring 2-3 hours of commitment.
• Follow directions diligently and ask for help when needed.
• Complete validations through online forms for dispatched assignments.
• Maintain communication with clients and provide education and support.
• Participate in comprehensive training covering various aspects of the tech business.

Requirements

• Technical support experience in an enterprise environment.
• Proficiency in hardware troubleshooting and computer maintenance.
• Excellent communication skills to effectively interact with enterprise clients.

Nice-to-haves

• Experience with printer maintenance, network configuration, and security systems.
• Entrepreneurial mindset and willingness to pursue additional opportunities.

Benefits

• Opportunities for advancement to leadership roles.
• Comprehensive training in various tech aspects.
• Reimbursement for material expenses at local rates.