State of Arkansas - West Memphis, AR
posted 2 months ago
The Local Office Administrative Assistant position at the Arkansas Department of Human Services (DHS) is a vital role that supports the agency's mission of serving the community and ensuring the safety and well-being of Arkansans. This position operates under general supervision and is responsible for a variety of standard support duties within the assigned department or program. The role is governed by state and federal laws, as well as agency policies, ensuring compliance and adherence to established guidelines. The Local Office Administrative Assistant will engage in tasks that require strong computer skills, effective communication abilities, and a commitment to providing excellent customer service. In this role, the assistant will be responsible for screening incoming calls, directing them appropriately, and taking messages as needed. They will greet visitors, assist them with inquiries, and manage the flow of correspondence by receiving, sorting, and distributing mail. The position also involves preparing outgoing mail, photocopying documents, and ensuring the confidentiality of sensitive information. The assistant will perform routine data entry tasks, maintain filing systems, and assist in scheduling appointments and managing conference room bookings. The Local Office Administrative Assistant must possess the ability to multi-task, prioritize responsibilities, and problem-solve effectively. They will be required to escort clients to and from the lobby, which necessitates physical mobility and the ability to sit, type, and communicate for extended periods. The role may also involve in-state travel for training purposes, which could include overnight stays. Overall, this position is essential for maintaining the operational efficiency of the department and ensuring that clients receive the support they need.