Local Operations Manager

$47,500 - $47,500/Yr

Vacasa - Cape Coral, FL

Full-time - Mid Level

Cape Coral, FL

Accommodation

About the position

The Local Operations Manager at Vacasa is responsible for overseeing operations at a specific portfolio of vacation rental properties. This role requires strong leadership, communication, and handy-person skills to ensure properties are well-maintained and meet company standards. The manager will develop relationships with property owners, manage budgets, and support a team in delivering high-quality service to guests and homeowners.

Responsibilities

• Oversee operations in assigned location managing a specific portfolio of properties
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Partner and assist your Business Development Representative when new units join the portfolio
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Provide cross-coverage for your manager and Co-LOM(s) when necessary
• Conduct regular inspections prior to guest and owner arrivals
• Occasional need to perform housekeeping and maintenance duties
• Traveling between worksites frequently, requiring reliable transportation.

Requirements

• Mid-level analysis skills
• Driver's License
• Computer skills
• Communication skills
• Time management skills

Nice-to-haves

• Prior housekeeping experience

Benefits

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture