Local Product Engineer, Body & Chassis

$92,000 - $115,000/Yr

Jaguar Land Rover - Mahwah, NJ

Full-time - Mid Level

Mahwah, NJ

Food and Beverage Retailers

About the position

The Local Product Engineer for Body & Chassis at JLR is responsible for providing engineering expertise to resolve complex vehicle issues efficiently. This role involves collaborating with various teams to enhance vehicle quality, improve customer experiences, and support engineering processes. The engineer will act as a subject matter expert, driving quality initiatives and ensuring effective communication across departments to address systemic issues and enhance customer satisfaction.

Responsibilities

• Utilize JLR's technical assistance process to triage, assess, and resolve client quality issues in the field.
• Support the achievement of departmental goals as a local subject matter expert for the Body & Chassis commodity.
• Work directly with market teams to prevent vehicle repurchase and improve customer experience.
• Assist in the robust resolution of complex customer cases on-site when requested.
• Collaborate with Commodity, Quality, and Commercial peers to meet customer needs quickly and successfully.
• Escalate high-risk systemic issues with urgency and advocate for rapid resolution.
• Provide accurate technical support to stakeholders through the quality escalation pipeline.
• Conduct data management and deep dive analysis to understand root causes and resolve customer issues.
• Share knowledge with technical peers and drive a one team mentality.

Requirements

• Bachelor's or Graduate Degree in Mechanical, Automotive, Systems, Electrical, Software, or applicable Engineering field; equivalent work experience considered.
• 5+ years of experience in Body & Chassis engineering, focusing on control systems, design, quality, NVH, or calibration.
• Excellent understanding of Body & Chassis commodity systems and problem-solving skills.
• Automotive systems experience.
• Working knowledge of data analysis tools like INCA, Vehicle Spy, ASL, & Canalyser.
• Proven problem-solving skills; Six-Sigma training is a distinct advantage.
• Good knowledge of the automotive industry, including competitor and market awareness.
• Advanced knowledge of JLR products, technologies, and engineering processes preferred.
• Ability to effectively communicate technical information to stakeholders.
• Strong organizational skills with attention to detail.
• High drive, self-motivated, and able to deliver with minimal supervision.
• Ability to work under pressure and meet firm deadlines while maintaining high standards.
• Team-oriented self-starter with strong business acumen.
• Ability to negotiate with other functions to achieve common objectives.
• Proactive delivery and commitment to meeting deadlines.
• Available to travel as required for vehicle investigations.

Nice-to-haves

• Experience with hybrid working environments.
• Familiarity with JLR's engineering processes and products.

Benefits

• Global Bonus Program based on company performance.
• Generous time off policy.
• Discounted Luxury Vehicle Car Program.
• Generous health care and retirement plans.
• Maternity/Paternity Leave.