Lockbox Processor (GOV) - Extraction and Data Entry

PNC - Cleveland, OH

Part-time

Cleveland, OH

Credit Intermediation and Related Activities

About the position

As a Lockbox Processor within PNC's AR Advantage Operations Group, you will play a crucial role in ensuring the efficient processing of remittances. This position is based in Cleveland, OH, and involves a variety of tasks centered around the extraction and data entry of payment information. Your primary duty will be to key invoice information accurately for our customers, which is essential for maintaining the integrity of our financial operations. You will be responsible for opening envelopes to determine the intended payment box, scanning receivables payments on behalf of PNC's clients, and replacing transactions with barcoded documents. This role requires you to operate a scanning device, which may involve standing or sitting, and placing documents on a conveyor belt for processing. In this position, you will extract remittances based on standard operating procedures and maintain specific productivity and quality levels. You will process and reconcile transactions in accordance with established policies and procedures, ensuring that the appropriate materials, documentation, and capacity are available to complete transactions. Additionally, you will confirm that equipment is operational and provide feedback on workflow and work received. A critical aspect of your role will be to review transactions and related documents, verifying work processes to ensure completeness, accuracy, and adherence to established service levels and applicable policies and procedures. At PNC, we pride ourselves on our reputation and expect our employees to be customer-focused, knowledgeable about aligning customer needs with business decisions, and capable of managing risks associated with their business objectives. This position is scheduled for Sunday to Thursday, from 3:00 pm EST to 11:30 pm EST, and requires a commitment to delivering exceptional service to our clients.

Responsibilities

• Key invoice information for customers accurately.
• Open envelopes to determine the intended payment box.
• Scan receivables payments on behalf of PNC's clients and replace transactions with barcoded documents.
• Operate a scanning device, either standing or seated, and place documents on a conveyor belt.
• Extract remittances based on standard operating procedures.
• Maintain specific productivity and quality levels.
• Process and reconcile transactions in accordance with established policies and procedures.
• Ensure appropriate materials, documentation, and capacity are available to complete transactions.
• Confirm equipment is operational, if applicable.
• Provide feedback on workflow and work received.
• Review transactions and related documents to verify work processes for completeness and accuracy.

Requirements

• No degree required; high school diploma, GED, or equivalent experience may be considered.
• Prior experience is not required; a comparable combination of education, job-specific certifications, and experience may be accepted.
• Demonstrated accuracy and attention to detail.
• Ability to manage multiple priorities effectively.
• Familiarity with operational functions and standard operating procedures.

Benefits

• Medical/prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Paid maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 8 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.