Lodge Operations Manager - Badger Pass Ski Area Yosemite

$66,560 - $68,000/Yr

Aramark

Full-time - Mid Level

Food Services and Drinking Places

About the position

The Lodge Operations Manager at Badger Pass Ski Area in Yosemite National Park is responsible for overseeing the daily operations of the hotel, ensuring that guests receive excellent customer service. This role involves managing front desk staff, integrating various departments, and maintaining high standards of service and communication with guests and staff alike. The position requires a high-energy dedication to customer service, training, and staff development.

Responsibilities

• Manage the day-to-day operations of the hotel while maintaining a forward-looking perspective.
• Supervise hourly staff and supervisors.
• Ensure that staff is delivering excellent customer service.
• Provide ongoing customer service coaching and training to staff.
• Successfully respond to, resolve, and record guest issues.
• Support all staff, as requested.
• Assist Operations Manager in ensuring that staff adheres to policies and procedures.
• Assist Operations Manager with any projects or programs relating directly to customer service.
• Assist Operations Manager with walks and moves, as required.
• Ability to work a varied schedule.
• Perform all functions of a Front Desk agent as required.
• Perform all functions of a Front Desk supervisor as required.
• Know and comply with all company policies and procedures regarding safety, security, emergencies, and energy.
• Report to work on time and in complete uniform.
• Other duties as assigned.

Requirements

• Requires a bachelor's degree or equivalent experience.
• High energy level that is communicated to the team and exhibits a proven track record for growing business.
• Outstanding interpersonal and communications skills (both verbal and written).
• Ability to lead in a diverse environment with a focus on client and guest service.
• Candidates must be available to work nights, weekends, and holidays as needed.

Benefits

• Competitive salary range from $66,560 to $68,000 based on skills and qualifications.
• Potential for additional compensation through bonuses or commissions.