Unclassified - Asheville, NC

posted 2 months ago

Full-time
Asheville, NC

About the position

Biltmore is seeking a Lodging Revenue Analyst to support the decision-making processes of the Lodging Revenue Management team. This role is crucial in developing and enhancing critical reporting and analysis using data visualization tools. The ideal candidate will possess a strong understanding of the hospitality industry, market dynamics, analytical principles, and research methodologies. The Lodging Revenue Analyst will be responsible for providing actionable recommendations and executing strategies that align with the lodging business goals. A key aspect of this position involves cultivating collaborative relationships with various teams, including Reservation Sales & Guest Support, Sales Training, Marketing, and Front Desk, to ensure alignment of goals and objectives. The Lodging Revenue Analyst will develop reporting that aligns with the strategic goals of the lodging division and provide ad-hoc analysis and recommendations to leadership to enhance profitability. In the absence of Lodging Revenue Managers, the analyst will assist in pricing decisions to ensure revenue optimization. The role also includes preparing weekly and monthly reports on key performance indicators (KPIs) critical to meeting budgeted goals. Close collaboration with marketing, sales operations, and lodging stakeholders is essential to improve the understanding of data and the current market climate. The analyst will serve as a business analyst for IDeaS G3 RMS, Sabre/Synxis Central Reservation System, and Power BI, analyzing product performance across various metrics such as rooms, rates, packages, and events. Additional responsibilities include supervising the Lodging Revenue Coordinator, assisting with the preparation of forecasts, reviewing new reservations daily, and analyzing channel performance to inform stakeholders of shifts in production or potential revenue growth opportunities. The Lodging Revenue Analyst will also stay current on industry and market trends to ensure informed decision-making.

Responsibilities

  • Develop reporting that aligns with the strategic goals of the lodging division.
  • Provide ad-hoc analysis & recommendations to leadership in the interest of profitability.
  • Assist in pricing decisions in the absence of Lodging Revenue Managers to ensure revenue optimization.
  • Prepare weekly and monthly reporting on KPIs critical to meeting budgeted goals.
  • Partner closely with marketing, sales operations, and lodging stakeholders to improve understanding of data and current market climate.
  • Serve as business analyst for IDeaS G3 RMS, Sabre/Synxis Central Reservation System, and Power BI.
  • Analyze product performance including rooms, rates, packages, events.
  • Review & analyze rate plan production, make recommendations based on LOS, ADR, RevPar, and overall revenue production.
  • Provide weekly and monthly analysis on STR reports and market trends.
  • Execute the Daily Summary each morning informing department heads of current business trajectory.
  • Supervise and support the efforts of the Lodging Revenue Coordinator.
  • Assist with preparation of daily, weekly and monthly forecasts.
  • Review new reservations on a daily basis and alert RM if demand/volume spikes or rates need adjusting.
  • Analyze channel performance to inform stakeholders of shifts in production or potential opportunities for revenue growth.
  • Assist with Operations Forecasts and ensure that rooms forecast falls within a reasonable variance.
  • Stay current on industry and market trends.

Requirements

  • Some college preferred; additional education or training preferred.
  • At least three (3) years of related experience; an equivalent combination of education and experience may be considered.
  • Prior hotel front office experience is ideal; understanding of revenue management is a plus.
  • Strong interpersonal and communication skills (verbal and written).
  • Ability to work independently with little to no daily supervision.
  • Outstanding attention to detail with a focus on quality and accuracy; solid organizational, project, and time management skills.
  • Knowledge of Sabre CRS, IDeaS RMS, Excel, Word, Microsoft Power BI, and Microsoft Outlook strongly preferred.
  • Ability to quickly learn Biltmore's reservation and property management systems.
  • Excellent analytical, mathematical, and problem-solving skills preferred.
  • Ability to creatively problem solve, exercise good judgment, and take initiative.
  • Demonstrated ability to deliver world-class internal and external guest service.
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