Ascena Retail Group - Charlotte, NC
posted 3 months ago
As a Sales Lead at LOFT, you will play a crucial role in delivering exceptional customer experiences while supporting and guiding your fellow associates. Your primary focus will be on creating personalized interactions that resonate with customers, ensuring they feel valued and understood. You will be a key team member, collaborating closely with the Store Manager to master store operations and stepping into a managerial role when necessary. This position is not just about sales; it's about fostering a positive and inclusive environment where both customers and associates can thrive. In this role, you will represent the LOFT brand by modeling behaviors that enhance the customer experience. You will assist store leaders in onboarding new team members and developing a highly engaged workforce. Your efforts will contribute to maintaining the highest visual and operational standards, all while keeping the customer at the forefront of every decision. You will utilize various tools to cultivate a customer-focused team environment, driving profitability and ensuring a seamless shopping experience across all channels. Your responsibilities will also include providing real-time feedback and coaching to associates, helping them excel in their customer interactions. Building productive relationships within the team will be essential, as you will share ideas and support one another in achieving store goals. Additionally, you will leverage technology to stay updated on company priorities and promotions, ensuring that customers receive the best possible service.