Dynatrace - Denver, CO

posted 2 months ago

Full-time - Mid Level
Denver, CO
Publishing Industries

About the position

As a Dynatrace Log Management and Analytics - Solutions Engineer, you will play a pivotal role in the Dynatrace sales engine, providing exceptional technical support to the sales team. Your expertise in Dynatrace and observability, particularly in Log Management and Analytics, will be crucial. In this dynamic position, you will execute compelling demonstrations that showcase Dynatrace's unique approach to addressing customer challenges, manage and execute Proofs of Concept (POCs) both onsite and remotely, and cultivate strong relationships with Dynatrace's customers. Additionally, you will be responsible for completing Requests for Information (RFIs) and Requests for Proposals (RFPs). Collaboration will be key as you work alongside various teams, including Dynatrace's innovation labs, Expert Services consultants, Customer Success Managers (CSMs), and marketing teams. To thrive in this role, you should be an ambitious, confident, and self-motivated individual with prior experience in a Solutions Engineer or similar technical customer-facing role. A passion for innovative technology, technical sales, and the ability to articulate value to customers and prospects is essential. You will need to be an excellent team player, capable of working across disciplines, and possess outstanding communication and presentation skills to translate technical value into business value. Your background should include 3 to 5 years of experience with log analytics technologies and techniques, along with the ability to troubleshoot technical issues effectively. You will manage multiple projects simultaneously, support various sales personnel, and assist other Solutions Engineers. A strong desire for professional growth, adaptability to change, and coachability are also important traits for success in this role. Additionally, you should be prepared to travel up to 30% of the time.

Responsibilities

  • Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
  • Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
  • Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
  • Present Dynatrace's vision to our customers' C-suite executives.
  • Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
  • Present on-stage demonstrations providing insight and context to our customers during key marketing events, ensuring key demonstrations are delivered by you or a team member at demonstration booths.
  • Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share and meet the market needs.
  • Build best practices and share knowledge with the team to continuously develop and enhance both your personal and team capabilities.
  • Work with local Sales and Sales Engineering leadership to identify learning/development opportunities for you and the local team to maintain Dynatrace's leadership position in the market.
  • Create and modify Dynatrace template presentations to meet the specific demands of each customer.
  • Support partners by being a technical point of contact for them, acting as a trusted advisor/technical coach.

Requirements

  • Bachelor's degree in Computer Science or equivalent education or experience required.
  • 3+ years of experience within the log management and analytics space with tools such as Splunk, Elastic, or Sumo Logic.

Nice-to-haves

  • Experience with query languages such as SQL, SPL, or KQL.
  • Experience with observability and log collectors/pipelines such as FluentBit, OpenTelemetry, Cribl, and Logstash.
  • Experience with web technologies such as HTML, CSS, and JavaScript.
  • Experience with programming/scripting technologies such as Java, .NET, PHP, Go, Node.js, and database.
  • Advanced knowledge of Operating Systems (OS) including Windows and Linux.
  • Experience with DevOps or Site Reliability Engineering practices.
  • Knowledge of cloud platforms, including AWS, Azure, or GCP.
  • Experience with modern technologies like containers, Kubernetes/OpenShift, Serverless functions, and CI/CD pipelines.
  • Experience with automation tools like Ansible, Puppet, Terraform, etc.

Benefits

  • Unlimited personal time off
  • Employee stock purchase plan
  • Reward system
  • Medical/dental benefits
  • Company matching 401(k) plan for retirement
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